Terms & Conditions

Last Updated: September 6, 2026

Welcome to Anwar Abaya. By accessing our website or completing a purchase through the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About the Website

Anwar Abaya is an e-commerce store based in the State of Kuwait, specializing in the sale of abayas and related products, as well as other products displayed on the website.

2. Use of the Website

The website may only be used for lawful purposes. Users agree not to use the website in any manner that violates the applicable laws and regulations of the State of Kuwait or that may harm the website, the store, or the rights of other customers.

3. Products

We strive at Anwar Abaya to provide accurate and clear information about all products, including images, colors, sizes, details, and specifications.

Product colors may vary slightly from the images displayed on the website due to differences in screen settings, lighting, and photography conditions.

4. Prices

All prices displayed on the website are in the currency indicated during the checkout process.

Anwar Abaya reserves the right to modify prices, products, or promotional offers at any time. Such changes will not affect orders that have already been confirmed, except in cases of obvious errors in pricing or product information.

5. Orders and Payment

Acceptance of an order is subject to product availability, accuracy of the information provided by the customer, and successful completion of the payment process.

Anwar Abaya reserves the right to cancel an order in exceptional circumstances, including product unavailability, obvious errors in pricing or product information, suspected fraudulent activity, or unauthorized use of the website.

6. Shipping and Delivery

Orders will be delivered to the address provided by the customer during checkout.

Customers are responsible for ensuring that their delivery information and address are accurate and complete. Delivery times may vary depending on the customer's location, product availability, and the delivery service provider.

7. Intellectual Property

All content available on the website, including images, text, logos, designs, the Anwar Abaya name, and marketing materials, is owned by the store or used under appropriate rights or licenses.

No content may be copied, reproduced, republished, or otherwise used without prior permission.

8. Customer Responsibility

Customers are responsible for ensuring that all information provided when placing an order is accurate, including their name, phone number, delivery address, and any other required information.

9. Changes to the Terms & Conditions

Anwar Abaya reserves the right to modify these Terms & Conditions from time to time. Any changes will become effective once the updated version is published on the website.

10. Governing Law

These Terms & Conditions shall be governed by the laws and regulations applicable in the State of Kuwait. Any dispute arising from or relating to the use of the website or purchases made through it shall be subject to the jurisdiction of the competent courts in the State of Kuwait, in accordance with applicable law.

Privacy Policy

Last Updated: September 6, 2026

At Anwar Abaya, we respect our customers' privacy and are committed to protecting the personal information collected through our website. Information is used only for purposes necessary to provide our services, process orders, and improve the customer experience.

1. Information We May Collect

We may collect information provided by customers when using the website or completing a purchase, including:

• Name.

• Phone number.

• Email address, where provided.

• Delivery address.

• Order and purchase details.

• Information required to process payments, depending on the payment method used.

2. How We Use Your Information

Anwar Abaya may use the collected information to:

• Process and fulfill orders.

• Contact customers regarding their orders.

• Arrange deliveries.

• Provide customer service and support.

• Improve the website, products, and services.

• Handle inquiries and complaints.

• Protect the website against fraud or unauthorized use.

• Send promotional offers and updates where permitted under applicable laws.

3. Sharing of Information

Anwar Abaya does not sell customers' personal information.

Necessary information may be shared with third-party service providers, such as delivery companies, payment service providers, and technical service providers, only to the extent necessary to process orders, operate the website, and provide our services.

4. Protection of Information

We take reasonable measures to help protect personal information against unauthorized access, use, or unlawful disclosure.

However, no electronic method of transmitting or storing information can be guaranteed to be completely secure.

5. Cookies

The website may use cookies and similar technologies to improve website performance, remember certain user preferences, analyze website usage, and enhance the shopping experience.

6. External Links

The website may contain links to third-party websites or services. Anwar Abaya is not responsible for the privacy policies or content of such external websites.

7. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services or applicable legal and regulatory requirements. Any updated version will be published on the website.

Return & Exchange Policy

Last Updated: September 6, 2026

Due to the nature of the products sold through the Anwar Abaya store, all sales are final.

1. No Returns or Exchanges

Products cannot be returned or exchanged after the purchase has been completed and the order has been delivered to the customer, due to the nature of the products.

By completing a purchase, the customer acknowledges that they have read, understood, and agreed to this No Return and No Exchange Policy.

2. Checking Order Details

Customers are advised to carefully review all order details before completing their purchase, including:

• Product design.

• Color.

• Size.

• Quantity.

• Product specifications and other relevant details.

Once an order has been confirmed, customers cannot request a return or exchange simply due to a change of mind or because they selected a different size or color.

3. Customized or Made-to-Order Products

If products are customized, altered, or prepared according to the customer's specific request or specifications, they are specifically subject to the No Return and No Exchange Policy due to their customized nature.

4. Issues With an Order

If a customer receives a product that is clearly different from the product ordered, they should contact Anwar Abaya as soon as possible and provide the order number, photographs, or any other information required to verify the issue.

The case will be reviewed and the appropriate action will be taken based on the nature of the issue and the applicable laws and regulations.

5. Confirmed Orders

Once an order has been confirmed, the product, size, color, or order cannot be changed or canceled for the purpose of returning or exchanging the product, unless Anwar Abaya agrees to an exception or such action is required by law.

6. Customer Acceptance

By completing a purchase, the customer confirms that they have read and understood the Return & Exchange Policy and acknowledge that products are not eligible for return or exchange due to their nature, subject to any legal rights that cannot be excluded under the applicable laws and regulations of the State of Kuwait.

Contact Us

If you have any questions regarding our products, orders, payment, delivery, or any of the Anwar Abaya policies, we are happy to assist you.

Phone: 96556613669

The Anwar Abaya team is always happy to assist you and answer your inquiries.